Define a dynamic process. Which dynamic business process will you focus on$?$ I recommend marketing but you could also select collaboration or another process.

Which social media information system $($SMIS$)$ supports the process $($pick just one$)?($Ex$.$ Instagram supports marketing, LinkedIn supports recruiting$)$ Please collect graphics and sample forms and reports for the SMIS.

Did your firm develop a social media plan in Fig $9-9$ to create an effective SMIS? What metrics do they use? Who is the target audience? What value do they provide their audience? Do they use tools like Google Analytics or Facebook Page Insights? Provide examples or screen shots. What is social capital and what is its value? Using the formula from the text, try to estimate the social capital for your firm.

What is an Enterprise Social Network? What is Enterprise $2\mathrm{.}0$ and to what does SLATES refer? Does your company use any of these approaches?

How does your company address SMIS security concerns? Do they have a social media policy for employees? How do they manage inappropriate content and unfavorable reviews? Provide an example from YouTube or another social media IS$.$