- Define aggregation and disaggregation. - Name the steps in and describe the hierarchy of a disaggregation process. - The components of and be able to perform sales and operations planning. - Functions in Operations Management - Explain how bottlenecks form and how managers resolve their effects. - Identify and apply the best operating level. - The capacity planning process. - Understand the Main Functionality of an Enterprise Resource Planning System - Identify difficulties associated with implementing an ERP system. - Identify and define MRP inputs. - Apply MRP logic. - Understand and leverage MRP outputs