1. Define Customer Service plan and why it is important
2. Define complaint handling policy, why it is important. Talk about the good and challenge of having a complaint handling policy.
3. Define consultation and how it works.
4. Why we need to consult and how can it be usedto enhance customer service.
5. Discuss how this feedback can help to improve service, drawing specifically from the two examples you've collected.
6. The use of having feedback for a company, how can it help the company. The type of services that it can help.
7. Provide recommendations to the business based on this feedback. Bases on types of feedback, provide ways that a company could have collect feedback and why.
8. The importance of feedback, why it is important to have feedback from clients.
9. How you will ensure that your employees maintain a high level of customer service with new initiatives?
10. How to report on any changes that are needed following the implementation of the initiatives?
11. How will you ensure the continued satisfaction of your customers over the coming 1-5 years?