1. Define data collection and identify four methods
2. List 4 reasons for monitoring performance
3. List the five steps to analysing performance reports and variance from plans for key result areas of the company.
4. What is the purpose of researching and identifying key trends and opportunities? Discuss nine research and identification methods used when undertaking researching and identification of business trends activity.
5. Outline the six basic steps for performing a gap analysis
6. Outline how you can identify and agree on team members training and improvement needs and opportunities
7. Describe the following methods of identifying learning opportunities for team members
   • 360 appraisal
   • Critical incident reviews
   • Self-assessment
   • Observation