Question: Define, from a practical viewpoint, what is meant by an exceptional service time? Why might service times at a bank and/ or hospital follow the

Define, from a practical viewpoint, what is meant by an "exceptional service time"? Why might service times at a bank and/ or hospital follow the exponentual model as opposed to a normal distribution?

What are the benfits and limitations of simulation models? What assumptions have to be made in the development of a simulation model?

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