1. Define Operations Management. (Your definition should accommodate both manufacturing and service operations)

2. What are the reasons to globalize?

3. What are the key procurement terms and explain what they are and how/when they are used by giving examples.

4. What is the difference between a firms mission and its strategy? (a firms mission is the purpose or rationale for its existence whereas a firms strategy is how it achieves the mission and goals.

5. What are the 6 Universal Objectives of Operations Management and explain what each objective means.

6. Name the 7 Steps in forecasting:

1. You have an under performing employee who is continually late to work and often has to take personal calls during the day. This has been going on for several months despite the fact that prior to this your employee was a high rated staff member. They seem distracted and have missed some critical deadlines. Your senior leadership is calling for immediate action and a resolution to this behavior.

Explain in detail what steps you would take to meet the obligations of senior leadership while also supporting your employee and why you took those steps.