Question: Define the basic principles and key elements of Total Quality Management, and the importance of TQM in the hospitality industry. Indicate how TQM influences the

Define the basic principles and key elements of Total Quality Management, and the importance of TQM in the hospitality industry.
Indicate how TQM influences the success of a company within the hospitality industry. Provide one example.

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Total Quality Management TQM is an approach to longterm success through customer satisfaction that involves all members of an organization in improving processes products services and the culture in w... View full answer

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