1. Define the concept of statistical process control.
2. Define the following concepts:

• Continual improvement
• Predictability of processes
• Elimination of waste
• Sampling
• Auditing

1. What activities can managers (as leaders) conduct to ensure continual improvement.
2. Describethe four strategies for putting the scientific approach to work in a total quality setting.
3. Describethe five essential improvement activities.
4. Describethe steps involved in developing an improvement plan