Question: Define the following terms and explain the critical differences between basic service, customer satisfaction, and customer success? Why dont companies attempt to offer a commitment

Define the following terms and explain the critical differences between basic service, customer satisfaction, and customer success?

Why dont companies attempt to offer a commitment at the level of customer success with all their customers?

When should a company outsource its supply management function?

When should it not?

Should a company seek full partnership with all their suppliers?

What are the pros and cons of seeking full partnerships?

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