1. Define the following with examples: (.5 X.5 each = 4 points)
   1. Operations
   2. Process
   3. Supply chain management
      1. Core processes
      2. Support processes
   4. Customer-supplier relationships with an internal and external focus

2. How do we address the trends and challenges in the operations management department of an organization? (1 point)

3. Hogwarts School of Witchcraft and Wizardry has employed 3 extremely skilled wizards to create the vanish serum. In order to meet the demands, they are processing 600 units of serums per week. Their working routine is 8 hours per day and they work for 5 days each week. Calculate the productivity. (1 point)

4. The same team of wizards produced 400 units of counter serum which was sold for $10 each. The Ministry of Magic informed that in order to create the counter serums, the actual costs accounted for paying $400 to the wizards' job, $1000 for the recipe materials and $300 for travel and other overhead costs. Calculate the productivity. (2 point)

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