Define the term process integration and explain the role and importance of process integration in supply chain management.

Explain why process integration is difficult to achieve.

Describe the supply chain integration model and explain its purpose. $[$See Figure $13\mathrm{.}1.$ You do not have to be able to list all of the steps.$]$

Define the term key trading partner. What role should key trading partners play in supply chain process integration?

Define the term functional silo and explain the impact of functional silos on supply chain process integration.

Discuss the importance of aligning internal functional strategies with supply chain strategy

Describe each of the following eight $(8)$ key supply chain business processes:

a$.$ Customer relationship management

b$.$ Customer service management

c$.$ Demand management

d$.$ Order fulfillment

e$.$ Manufacturing flow management

f$.$ Supplier relationship management

g$.$ Product development and commercialization

h$.$ Returns management

Contrast customer relationship management and customer service management.

Discuss the importance and role of internal performance measures in supply chain