DELTA CORPORATE DISABILITY PROGRAM INTRODUCTION ASSESSMENT

Assessment Question

What is the best way to assist a customer with an intellectual or developmental disability?

Select all that apply, then click Submit.

A$.$ Ask the customer how to best assist him$/$her

B$.$ Listen to the customer's response and ensure every reasonable accommodation is met

C$.$ If the customer requires assistance during his$/$her travels, ensure the SSR code DPNA and applicable remarks are added to the customer's reservation

D$.$ Ensure the SSR code DSSR is added to the customer's reservation