Question: Delta Products has determined the following costs: Order processing (per order) $ 6 Additional handling costs if order marked rush (per order) $ 11 Customer

Delta Products has determined the following costs:

Order processing (per order) $ 6
Additional handling costs if order marked rush (per order) $ 11
Customer service calls (per call) $ 12
Relationship management costs (per customer per year) $ 3,580

In addition to these costs, product costs amount to 83 percent of sales. In the prior year, Delta had the following experience with one of its customers, Johnson Brands:

Sales $54,400
Number of orders 260
Percent of orders marked rush 70%
Calls to customer service 164

For the coming year, Delta Products has told Johnson Brands that it will be switched to an activity-based pricing system or it will be dropped as a customer. In addition to regular prices, Johnson will be required to pay:

Order processing (per order) $ 8
Additional handling costs if order marked rush (per order) $ 13
Customer service calls (per call) $ 18

Calculate the profitability of the Johnson Brands account if activity is the same as in the prior year. (Enter loss using either a negative sign preceding the number e.g. -45 or parentheses e.g. (45).)

Profit / (Loss) $

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