demonstrate role model appropriate behaviour during this meeting including:

-managing the situations sensitively and appropriately

-not passing blame or judgement

-being encouraging and avoiding negative emotions or reactions

-gaining her trust and trust and confidence to speak about her problem

-not dragging other staff members intodiscussion

-listening to kelly and using technique to confirm and clarify the information she shares with you

-asking appropriate and sensitive questions

-communicating with respect using tone and volume appropriate to each other

-ensuring kelly still feels a valued member of the team despite her current situations