Question: Describe a time when you dealt with a difficult customer (or person if you have never worked with a customer.) What characteristic did this customer

Describe a time when you dealt with a difficult customer (or person if you have never worked with a customer.) What characteristic did this customer (or person) display that made them challenging for you? Did you use one of the Six Super ways to cope with challenging customers? How did the situation turn out? What could you have done differently to improve the situation?

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