Describe the advantages to an organization of having employees who are fluent in using both rapport talk

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Describe the advantages to an organization of having employees who are fluent in using both rapport talk and report talk. Use specific examples to show when and how each style benefits the organization.

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Customer Service Career Success Through Customer Loyalty

ISBN: 978-0133056259

6th edition

Authors: Paul R. Timm

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Posted Date: Mar 28, 2024 05:01 AM

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Describe the advantages to an organization of having employees who are fluent in using both rapport talk

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Having employees who are fluent in both rapport talk and report talk can provide several advantages to an organization Rapport talk refers to communic... View the full answer

Customer Service Career Success Through Customer Loyalty

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