Customer Service Career Success Through Customer Loyalty(6th edition)
Authors:
Paul R. Timm
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$0
Solution Manual Includes
Price:
$9.99
Book details
ISBN: 133056252, 978-0132553001, 132553007, 978-0133056259
Book publisher: Pearson
Book Price $0 : Paul R. Timm's 'Customer Service Career Success Through Customer Loyalty' is an essential resource for anyone looking to excel in the field of customer service. The sixth edition of this book delves deep into the techniques and strategies necessary to foster customer satisfaction and loyalty, aiming to create long-term customer relationships. Timm emphasizes the importance of understanding customer needs and adapting interactions to enhance customer experience, thereby ensuring career success in customer service. Unlike a typical solution manual or answer key, Timm's book acts as a comprehensive guide, integrating practical methodologies and real-world applications. With an enriching table of content, it encapsulates various scenarios and challenges faced in customer service, offering readers a thorough understanding of effective communication, conflict resolution, and problem-solving skills. The main focus remains on developing interpersonal skills and creating a service culture that prioritizes customer loyalty as a pivotal business strategy. Timm's approach, combining theoretical insights with pragmatic advice, has been well-received, especially for its clarity and applicability in diverse service sectors. This book is a treasured asset for aspiring professionals and seasoned practitioners alike, providing valuable insights for elevating customer service standards. Perfectly suited for learners, the book’s cheap supplementary resources boost understanding and retention.
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