Describe your personal experience for each category with a minimum of 100 words.

1- Knowledge of postal operations, including mail processing, delivery, facilities, equipment, and operational staffing functions.

2- Ability to analyze data to determine requirements for new or modified facilities, equipment, and operational staffing.

3- Ability to analyze quality improvement and operational performance data and prepare test sampling plans.

4- Ability to implement, monitor and evaluate quality and operational improvement programs and procedures to ensure they meet established specifications.

5- Ability to prepare and maintain an operating budget.

6- Ability to communicate orally and in writing at a level sufficient to work with customers and to prepare information related to operational programs.