Question: _ _ _ _ _ _ _ _ describes voluntary employee activities that may or may not be rewarded but that contribute to the organization

________ describes voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.



a. Creative task performance



b. Citizenship behavior



c. Routine task performance



d. Adaptive task performance



e. Counterproductive behavior


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