Question: Deshawn, a customer care executive at an e - commerce site, receives a complaint from an elderly customer regarding a mismatch in the product delivered

Deshawn, a customer care executive at an e

-

commerce site, receives a complaint from an elderly customer regarding a mismatch in the product delivered to him. While dealing with this customer, Deshawn should

________

Blank.

Multiple Choice

be careful not to let biases about older people interfere with good service

try to sound patronizing while addressing the customer's grievances

treat the customer as if he or she is confused or disoriented

adopt a defensive approach if the customer is arrogant, disoriented, or disrespectful

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