Jeff, a customer care executive at

Amazon.com an e$-$commerce site, receives a complaint from an elderly customer because the product they received was damaged. While dealing with this customer, Jeff should

$$ try to sound patronizing while addressing the customer's grievances.

treat the customer as if he or she is confused or disoriented

be careful not to let biases about older people interfere with good service. adopt a flippant approach if the customer is a bit arrogant, disoriented, or disrespectful.