Question: Design a competency-based training program for a hospitality industry organization seeking to enhance customer service excellence across its global locations. Incorporate customer experience mapping, role-specific

Design a competency-based training program for a hospitality industry organization seeking to enhance customer service excellence across its global locations. Incorporate customer experience mapping, role-specific skill development, and service standards certification to empower employees at all levels to deliver personalized, memorable guest experiences and drive customer loyalty

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