Question: design a training program for your employees to learn to cope with challenging customers. In detail, describe how the training will be delivered and the

design a training program for your employees to learn to cope with challenging customers.
In detail, describe how the training will be delivered and the anticipated length of time.
Describe the concepts that will discussed in the training session, including but not limited to:
Understanding types of challenging customers
Communication techniques
How to avoid creating a challenging customer

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