Question: Design and develop a new LnTD Programme to improve the capability of all staff in the three call centres to improve the efficiency and effectiveness

Design and develop a new LnTD Programme to improve the capability of all staff in the three call centres to improve the efficiency and effectiveness of

the staff and the organisation. Discuss how web of ten factors help us to understand the best ways to Design and Develop such a programme? And How do we evaluate the effectiveness of the programme?

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