Question: _____ design focuses on the interaction, directly or indirectly, between the service provider(s) and the customer. a. Service process b. Service-encounter c. Lean services cape

_____ design focuses on the interaction, directly or indirectly, between the service provider(s) and the customer.

a.

Service process

b.

Service-encounter

c.

Lean services cape

d.

Customer benefit package

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