Despite advances in technology, many services will always need direct interaction between customers and service employees. Select one: O a. False O b. True The objective of internal corporate analysis is to identify the organization's resources, any limitations or constraints, its goals, and how it values shape the way it does business. Select one: O a. True O b. False Customers may go beyond the money to assess how much time and effort are involved in service consumption Select one: O a. False O b. True Consumers will desire a particular level of service, but are willing to accept an adequate level of service and the gap between the two levels is called the zone of acceptance. Select one: O a False O b. True Consumers will desire a particular level of service, but are willing to accept an adequate level of service and the gap between the two levels is called the zone of acceptance. Select one: O a. False O b. True