Question: determine cycle time efficiency 3 x fx Max Theoretical cycle time 0.4 0.1 0.45 Process step Customer gives his order to Barista Barista takes order

determine cycle time efficiency

3 x fx Max Theoretical cycle time 0.4 0.1 0.45 Process step Customer gives his order to Barista Barista takes order and payment opens starbucks application Customer may need to add money in application Gives the customer change or receipt Barista handwrites the order on cup Barista prepares the order Barista gives the cup to another barista to make it Another barista prepares the order 1 Hands the order to customer with greeting Avg VA / NVA 0.4 VA 0.5 NVA 0.25 NVA 1 NVA 0.1 VA 0.6 NVA 1 VA 0.1 NVA 0.45 VA 0.1 VA 0.45 0.1 3 Total 4.15 11.5 4.5 2.05 5 Cycle Time Analysis 6 Total time value added 7 total time non-value added 18 Non-value add totaVvalue add total 19 Value add total/value add total 2.05 2.45 1.20 1.20 min 1 1 min % of Value add 22 Value add (VA)/Total time 46% 24 Cycle time efficiency 25 Theoretical cycle time/Average cycle time 46%

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