Determining performance standards: to define performance standards, these are yardsticks designed to help people understand to what extent the objective has been achieved. The standards provide rater with information about what to look for to determine the level of performance that has been achieved. standards can refer to various aspects of a specific objective, including quality, quantity and time. Each of these aspects can be considered a criterion to be used in judging the extent to which an objective has been achieved.

Quality: how well the objective has Bren achieved? This can include usefulness, responsiveness, the effect obtained ( e.g, problem resolution). Acceptance rate, error rate and feedback from users or customers (e.g, customer complaints, returns).

Quantity: how much has been produced how many, how often, and what cost?.

Time: due dates, adherence to schedule, cycle times, deadline ( how quickly?) (e.g, timetable, progress reports?). Question: Which is more important -- quality or quantity?

Question: Which is more important -- quality or quantity?