Develop a customer service survey system that will investigate, identify, assess and include the needs of the customer within the planning and development of customer service procedures. Be sure to include:

How you will record and collate recorded data

The process / processes you will use to evaluate the data

The process / processes you will use to make informed decisions based on collected data

How your findings relating to the needs of the customer will be integrated into the customer service procedures

Provision for continuous improvement of the customer service survey system

Use tables, charts, figures and data gathering principles to support you answer.