Develop a fulfillment system for an e-commerce business.

I. Explain the business and its strategy. The business may be real or imaginary. Perform internal (capabilities, competences) and external (industry) analysis. Explain or define its mission, vision, targets etc.

II. Describe its IT department. Tell about its resources, capabilities, strengths and weaknesses. Develop an IT strategy (with short-, medium- and long-term targets). Make sure that it aligns with the business strategy. i.e., it supports the business strategy; it helps the business to reach its targets.

III. Explain the fulfillment processes. Draw both workflow and data flow diagrams (DFDs).

IV. Explain ways to improve the process through reengineering and new technologies. You may make use of AI, blockchain, etc.