Develop a script for a role play using the scenario below. The role play will be based on the product or service that you chose to research in Part One where you are engaging with the customer to help them purchase a product or service that would best suit their identified customer needs. You must ensure that in the role play you are addressing this key requirement and applying all of the performance criteria in the Assessor Observation Guide below. Be prepared to answer the Mandatory Questions and any or all of the random questions listed in the Assessor Observation Guide below.

Scenario

Your customer is from a culturally diverse background, different from your own. Ensure you include advice and suggestions on the product and/or service in your solution for your customer's identified needs that involves knowledge that you have acquired from your network contacts and/or research findings e.g. complementary products or services. You will need a colleague acting as the customer in your role play.The role play should last for no longer than 10 minutes.