Develop a service program for your organisation which includes at leastthree (3)different customer-focussed services. Make sure you include clear strategies, methods, staff roles and responsibilities, and monitoring/evaluation methods in the plan. Document your plan clearly using organisational templates and following all relevant policies and procedures.

Evaluate the service program you implemented in the previous question and identify at leastthree (3)strengths andthree(3)weaknesses. Take action to revise the plan, in order to capitalise on strengths and improve weaknesses