1. Develop an Action Plan to respond in response to the evaluation report and the feedback you have received by management during the meeting.

Case Study Scenario

You have been in your role as Operations Manager for Bake-off for two years and the contract to supply McDonald's with buns for restaurants in WA is going well. You have regular meetings with the McDonald's Purchasing team where you review and update KPIs.

Over the past two years, the contract has run smoothly although there have been five occasions where the Bake-off supply chain failed to deliver to the required standard:

• Delivery to McDonald's Northbridge Restaurant (24-hour restaurant) was late (60-90 mins) on three occasions in one month,
• McDonald's Beeliar Village rejected two crates of buns from the one delivery in December (unsatisfactory texture of buns),
• The wrapping of five crates delivered to McDonald's Mirrabooka II was tampered with and all five crates were rejected for return,
• The loading bay at McDonald's Hay Street East was damaged by a truck that failed to apply brakes in time (internal investigation showed heavy traffic congestion and difficult conditions for manoeuvring the truck to the loading bay),
• Two McDonald's stores on same delivery run (Bicton and O'Connor) failed to receive the full order (internal investigation showed problem with the order at the Bakery).
• Staff are still having issues with the new e-procurement system.

While each of these incidents is relatively small, you are aware that the cause may be more systemic, and you need to evaluate and improve the effectiveness of the entire supply chain.