Question: Develop the Service Blue Print for the Process Description of the current state process steps 1. Customer contacts Global Finance and speaks to a Sales

Develop the Service Blue Print for the Process

Develop the Service Blue Print for the Process Description of the current state process steps 1. Customer contacts Global Finance and speaks to a Sales Representative, who completes the lease application and forwards it to the Lease Department's Customer Service. 2. The Lease Department Customer Service checks the application for completeness. If it is not complete it is returned to the customer. If it is complete it is sent to the Credit Department for a credit check. 3. The application is then returned to the Lease Department's Customer Service for a credit decision. 4. If the credit is approved, it is sent to the Lease Officer for a final decision. 5. If it is not approved, it is returned to the original Customer Service Department which sends a reject letter to the customer. 6. If the Lease Officer approves the application it is sent to the Lease department's Customer Service which notifies the customer by letter. 7. If the application is denied by the Lease Officer, it is returned to the original Customer Service Department which sends a reject letter to the customer

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