Question: Developing a Bad - News Message When preparing a bad - news message, follow the inductive outline in most situations. Using an inductive approach will

Developing a Bad

-

News Message

When preparing a bad

-

news message, follow the inductive outline in most situations. Using an inductive approach will allow the recipient time to understand the reasons before receiving the bad news and will build goodwill.

In an indirect bad

-

news message, the first paragraph is very important because it influences how the remainder of the message is received. What should the introductory paragraph in a bad

-

news message accomplish?

Include a bad

-

news statement with plenty of detail

Let the recipient know what the message is about without stating the bad news

Provide a friendly greeting discussing an unrelated topic

Read the scenario about denying a request, and then answer the corresponding question.

Julien needs to deny a customer's request. Julien's message begins:

Developing a Bad-News Message When preparing a bad-news message, follow the

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