Question: When preparing a bad - news message, follow the inductive outline in most situations. Using an inductive approach will allow the recipient time to understand
When preparing a badnews message, follow the inductive outline in most situations. Using an inductive approach will allow the recipient time to understand the reasons before receiving the bad news and will build goodwill.
In an indirect badnews message, the first paragraph is very important because it influences how the remainder of the message is received. What should the introductory paragraph in a badnews message accomplish?
Let the recipient know what the message is about without stating the bad news
Include a badnews statement with plenty of detail
Provide a friendly greeting discussing an unrelated topic
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