Developing, pricing, promoting, and delivering services is challenging because the quality of the service is often inconsistent $($such as each person$$s capabilities and day$-$to$-$day job performance varies$).$ Organizations attempt to reduce this inconsistency by$$

Group of answer choices

reducing incentives available to employees because of poor performance.

exercising better hiring practices.

reducing the customer contact points in the service delivery process.

providing standardization and training.

paying higher incentives to employees to encourage satisfactory performance.