Question: Developing, pricing, promoting, and delivering services are challenging because the quality of the service is often inconsistent. Organizations attempt to reduce this inconsistency by reducing

Developing, pricing, promoting, and delivering services are challenging because the quality of the service is often inconsistent. Organizations attempt to reduce this inconsistency by

reducing incentives available to employees because of poor performance

providing standardization and training

exercising better hiring practices

reducing the customer contact points in the service delivery process

paying higher incentives to employees to encourage satisfactory performance

Developing, pricing, promoting, and delivering services are challenging because the quality

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