Question: Dhrish has flown into Chicago for work. He needs a place to eat dinner and hasn't had time to research local restaurants. Dhrish calls

Dhrish has flown into Chicago for work. He needs a place to eat dinner and hasn't had time to research local

Dhrish has flown into Chicago for work. He needs a place to eat dinner and hasn't had time to research local restaurants. Dhrish calls the concierge desk at his hotel and asks for a few recommendations. After settling on one close by, Dhrish thanks the concierge and hangs up the phone. Identify all of the relevant characteristics for this service product experience:

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Relevant Characteristics for this Service Product Experience 1 Intangibility The restaurant recommendations provided by the concierge are intangible a... View full answer

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