did it bring to mind a time when you did somethingordered food at a restaurant, got carry-out from the local sub shop, waited to buy things at a stores checkout counter, registered for classesand thought, There has GOT to be a better way to do this?

For this assignment, describe the incident. At what level of process management do you see the failure as happening? Was it a lack of planning or forecasting with insufficient data? Was the end product not tested properly? Based on your reading, what would you have done differently?