1. Companies like Google may or may not have their own products, but their primary business is service. With the aid of appropriate examples, discuss at least five (5) features of service work that have implications for human resource management. Additionally, explore the two (2) forms of flexibility in the workplace and evaluate the type of flexibility which Google adopted in dealing with the pandemic.

2. With the aid of appropriate examples, elaborate on Porters’ five (5) generic strategies and based on the Google’s mission stated in the case study, evaluate which generic strategy Google is likely following

3. Provide a discussion on how human resource professionals are often trapped amid opposing demands and priorities. In relation to Avanthi Maharaj, contrast her previous experiences against her new role at Google.

4. Using relevant examples, discuss the four (4) employment modes and advise Avanthi Maharaj on which employment mode would be most appropriate for her planned expansion into Africa.