* differentiate between planned change and change by drift * identify the responsibilities of a change agent * develop strategies for unfreezing, movement, and refreezing * assess driving and restraining forces for change in given situations * apply rational-empirical, normative-reeducative, and power-coercive strategies for effecting change * describe resistance as a natural and expected response to change * identify and implement strategies to manage resistance to change * involve all those who may be affected by a change in planning for that change whenever possible * identify characteristics of aged organizations as well as strategies to keep them ever-renewing * identify critical features of complex adaptive systems change theory * describe the impact of chaos and the butterfly effect on both short- and long-term planning * plan at least one desired personal change * * * * * * * describe the impact a career development program has on employee attrition, future employment opportunities, quality of work life, and competitiveness of the organization * differentiate among the promise, momentum, and harvest stages of a career as identified by Shirey (2009) * discuss changes in practical knowledge based on clinical experience that occurs in the transition from novice to expert nurse