Directions: Circle T for True and F for False. 1. T/F Abuse is a willful infliction of injury and unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish. 2. T/F Penalties for failing to report abuse constitutes a fine and/ or jail. 3. T/ F A report must be made by phone immediately or as soon as practically possible and by written report within two working days. 4. T/ F Abuse that results in serious bodily injury must be reported immediately but not later than two hours after forming the suspicion. 5. T/F Patient-centered care goes against a person's healthcare rights. 6. T/F Crying, short-tempered, angry, and tired are all common signs of burn out. 7. T/F The patient's family is not considered a customer. 8. T/F Neglect is physical contact that harms or is likely to harm a person. 9. T/F Inappropriate use of restraint is an example of Physical Abuse. 10. T/ F The most important outcome for a patient with actual or potential abuse or neglect is maintenance of patient safety. Directions: Circle the correct answer. 1. What does not prevent violence? a) Treating everyone with respect b) Watching for rising tempers and other warning signs of violence c) Panicking if someone is losing control d) Alerting security or other stuff as soon as you can do so safely 2. Which is a basic human right? a) Right to be treated fairly b) Right to be treated with kindness and respect Abuse Prohibition Programc) Right to be treated with dignity d) Right to be free of fear e) Right to have a meaningful life f) All of the above 3. What is not a type of sexual harassment? a) Welcome sexual advances b) Hostile work environment behavior that is intimidating, hostile, or offensive "Quid Quo Pro" meaning "this for that" 4. What are the ABC's of service excellence? a) Appearance, Behavior, Communication b) Attitude, Balance, Communication c) Appearance, Behavior, Coordination 5. Who is a mandated reporter? a) Only department heads Everyone c) No one 6. Which is NOT a core value of service excellence? Respect b) Compassion c) Behavior d) Justice e ) Excellence f) Stewardship 7. Who is the Abuse Coordinator? a) DON b) Administrator c) Social Worker 8. Leaving an elder adult home alone all day is an example of: a) Self-Neglect b) Care Giver Neglect c) Physical Abuse9. What happens if a healthcare provider does not report the suspected abuseeglect to appropriate agency personnel ? a) The healthcare provider may have to pay a fine b) The healthcare provider may lose professional license and/or lose job c) Nothing, reporting is usually optional d) Both A and B 10. T/F By law, a supervisor or administrator CANNOT prevent a staff member from reporting elder or dependent adult abuse OK OR RESPIRATOR