Directions

• You will submit a full length paragraph answering each question. The paragraph should contain appropriate answers with at least five sentences in each paragraph. Proofread carefully!
• Three points will be deducted for each spelling or grammar error.

12. Why is it smart to remain cool when making a claim, and how should one go about it? (L.O. 3)

13. Why is it important to regain the trust of a customer in an adjustment message? How can it be done? (L.O. 4)

14. Why should you respond when you receive a congratulatory note or some other written pat on the back and how? (L.O. 5)

15. Is it fair for creditors to continue reporting late payments after the payments have been made? What do you think about experts suggestion that people with credit blemishes write a sincere goodwill letter to creditors asking for compassion and requesting that the records of their late payments be erased? (L.O. 5)