Question: Discrepancy between service Service Design and Standards Gap Service Performance Gap Communication Gap Listening Gap delivery and external communications. 2 . Difference between designed service

Discrepancy between service
Service Design and
Standards Gap
Service Performance Gap
Communication Gap
Listening Gap
delivery and external
communications.
2. Difference between designed service standards and actual service.
3. Gap between customer expectations and company's understanding of those expectations.
4. The service not delivered as per the company's standards.
Discrepancy between service Service Design and Standards Gap Service Performance Gap

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