Question: . Discuss how following internal and external environmental changes may effect quality customer service planning: a)Changes in the competitive environment b)Economic climate c)Introduction of new

. Discuss how following internal and external environmental changes may effect quality customer service planning:

a)Changes in the competitive environment

b)Economic climate

c)Introduction of new technologies or equipment

d)Management changes and organisational restructures

e)Recruitment practices

Trends in customer service preferences

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