1. Discuss the importance of the role of reverse logistics process in the operations of a company. (4)
2. Review the return policy of Bathandbodyworsks.ca, Amazon.ca, Costco.ca, or Zappos.com. What do you think are some risks and opportunities that may apply to their business model? Justify your answer (4)
3. Product recalls are constantly increasing, for both new and established companies. Locate one recent article describing recall events. Summarize and briefly describe if the process executed was positive or negative for the organization's reputation. (4)
4. What are some difficulties that companies face when trying to make their supply chains more sustainable and why is it important to include sustainability in the supply chain? (4)
5. Describe at least threekey performance indicators (KPIs)that can be used by supply chain management to determine the effectiveness of the reverse logistics strategy. (4)