Discussion Board - Cerner Case

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Read this New York Times article about email usage at Cerner The New York Times, A Stinging Office Memo Boomerangs, Cerner Article.docxDownload The New York Times, A Stinging Office Memo Boomerangs, Cerner Article.docx. Using the concepts discussed in the email and digital communication lessons, answer the following discussion prompts (in about one paragraph each):

Explain what made email the wrong message medium for Patterson in this case. Which message mediums could have been a better fit for his situation? Explain why. (Draw from the decision matrix in the video lesson for your answer).

If Patterson did decide to use email in this situation -- even though another message medium would have likely been better -- which email formality level should he have used? Explain why. (Draw from the email formality schematic in the video lesson for your answer).