Discussion question it doses not have to be long  (minimum 250 words and, at least, one source current) Textbook 

Fitzsimmons, J., Fitzsimmons, M., & Bordoloi, S. (2014). Service management: Operations, strategy, information technology (8th ed.). New York: McGraw-Hill.

1. Using either your current employer or a company with which you are quite familiar, identify one particular type of queue in that company in which customers must wait.  Describe the essential features of the queue and then identify what you believe to be the most important level of service measurement for the queue. Justify why you think this measure is the most important one.

 

Instructions:

Refer to the text for definition and discussion of the essential features of a queue.  For the level of service measurement, you can refer to examples presented in the text (e.g. average customer waiting time, probability of excessive waiting, etc.) or you can define your own measure using the basic queue variables.