Discussion Questions:

$1.$"What does it mean to develop employees? Why is it particularly important to develop employees in hospitality organizations?"

$2.$ "Some types of hospitality organizations typically experience $($and accept$)$ a high rate of entry$-$level employee turnover.$$ Do you think these organizations should develop their entry$-$level employees to reduce turnover? Or would they simply be spending money to develop employees who will be moving on anyway, possibly to competitors?"

$3.$ "How can organizations try to find out if the training they provided was effective? Can they ever be sure?"

$4."$We have talked a lot about training, as if an individual who is less effective will suddenly become some customer service super star.$$ What happens if they don't get better, but they continue to try and it shows, but they are not performing at the level they need to be to deliver the type of customer service your customers have come to expect."